Privacy Policy
Last updated: August 2026
Gemma & Lucy Ltd respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we collect it and how we look after it.
Information We Collect
When you contact us, enquire about or book one of our retreats or experiences, we may collect information including:
Your name
Email address and telephone number
Details relating to your enquiry or booking
Payment and transaction information
Dietary requirements and allergies
Relevant health or accessibility information that you choose to provide
Information you provide when communicating with us
We only ask for information that we genuinely need to organise and safely deliver your experience with us.
How We Use Your Information
We may use your information to:
Respond to your enquiries
Arrange and manage your retreat booking
Communicate important information about your retreat
Process and keep records of payments
Accommodate dietary, allergy, accessibility or other relevant requirements
Provide a safe and appropriate retreat experience
Meet our legal and accounting obligations
Improve our website and services
We will not sell your personal information to third parties.
Health, Dietary & Allergy Information
To help us provide a safe and enjoyable experience, we may ask you to share relevant dietary requirements, allergies, accessibility needs or health information.
Health information is treated with particular care and will only be collected where it is necessary and appropriate.
Where required, we will ask for your explicit consent to process this information.
How We Protect Your Information
We take reasonable steps to keep your personal information secure and only allow access to those who genuinely need it for the purposes described in this policy.
We keep personal information only for as long as necessary for the purpose for which it was collected and to meet any legal, accounting or insurance requirements.
Sharing Your Information
We may sometimes need to share limited information with trusted third parties who help us provide our services, such as payment providers, retreat venues or professional service providers.
We will only share information that is necessary for that purpose.
We may also disclose information where we are legally required to do so.
Our Website & Cookies
Our website is hosted by Squarespace and we use Google Analytics to help us understand how visitors use our website.
These services may use cookies or similar technologies to collect information about website usage.
Where required, non-essential cookies will only be used after you have given your consent through our cookie banner.
You can change or withdraw your cookie preferences at any time.
Marketing
We do not currently operate an email newsletter.
If we introduce one in the future, we will only send marketing communications in accordance with applicable data protection and electronic marketing laws and will provide a clear way to unsubscribe.
Your Rights
Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these may include the right to access, correct or delete your information, restrict or object to its use, and withdraw consent where we rely on consent.
If you have any questions about your personal information or would like to exercise your rights, please contact us at:
You also have the right to raise a concern with the Information Commissioner's Office (ICO).
Changes to This Policy
We may update this privacy policy occasionally to reflect changes to our services or legal requirements. The latest version will always be available on our website.
Gemma & Lucy